Cookies & Privacy Policy

1. Information you share with us

When you create an account, place an order, or contact AMINU Nepal, the information involved may include your name, email address, phone number, delivery address, account details, and order history. We use these details to provide the services you request.

If you ask for skincare guidance, you may choose to share your skin concerns or routine. Please share only what is needed for your enquiry. If you contact us about careers, we receive the profile, CV, and other details you choose to send.

2. How your information is used

Your information helps us manage your account, process and deliver orders, support returns and order enquiries, maintain your wishlist, and respond to product or skincare questions. Account and transaction information also supports the security and operation of the store.

The community form opens WhatsApp with your email address in a prepared message. You must send that message to share it with our team; entering an email alone does not subscribe you to a mailing list. You can contact our team if you no longer wish to receive community updates.

3. Cookies and browser storage

Cookies are small pieces of information stored by your browser. Our account services use session cookies to recognise signed-in customers. These help you access account features without signing in again for every request.

The storefront also uses local storage, which is separate from cookies, to remember your shopping bag and wishlist on your device. The storage entries are named aminu-cart and aminu-wishlist. They can remain after you close the browser, allowing you to return to saved items.

You can remove cookies and local storage through your browser’s site-data settings. Blocking cookies may prevent account features from working, and clearing site data may sign you out or remove locally saved shopping items. On a shared device, sign out when you finish shopping.

4. Service providers and external platforms

Fulfilling your requests can involve services that support the store, such as website hosting, order delivery, and payment processing where available. Order fulfilment requires relevant details, such as your name, delivery address, and contact number, to reach the people handling your delivery.

When you follow links to WhatsApp, Instagram, Facebook, TikTok, YouTube, or other external services, those platforms handle information under their own privacy policies. Messages you send on those platforms are also subject to their practices. Review their policies before sharing personal information.

5. Keeping and protecting information

Account, order, and enquiry records support ongoing customer service, fulfilment, and business record keeping. Retention needs depend on the type of record and the purpose for which it was collected. Contact our team to ask about a particular record or request its deletion.

Please keep your account credentials private and avoid sending passwords or full payment-card details through chat. No online service can guarantee absolute security.

6. Your choices and requests

You can review your account information and saved addresses through your account. For help correcting information, requesting access to your records, deleting your account, or stopping community updates, contact AMINU Nepal through our Contact Us page.

Our team may need to verify that a request comes from the account holder before sharing or changing personal information. Some order or transaction records may need to be retained for outstanding orders, disputes, or applicable record-keeping requirements.

7. Updates to this policy

We may update this page as the store and its services evolve. Please review it when you have questions about how your information is handled. For questions about this policy or your personal information, our Nepal team is available through the contact details below.