Billing, Shipping & Return Policy

Billing Policy

AMINU Nepal confirms orders through WhatsApp. Depending on your preference and delivery availability, payment can be completed through a QR code shared by our team or by Cash on Delivery (COD).

The payable amount, including any applicable shipping charge, is shown at checkout and included in the WhatsApp order message. Our team will reconfirm the amount before payment or dispatch.

No card, wallet, or banking details are collected through this website. QR payment instructions are shared only during the official WhatsApp conversation for your order.

Payment Options

AMINU Nepal currently offers QR payment arranged through WhatsApp and Cash on Delivery (COD). Our team will confirm the available option before payment or dispatch.

For QR payments, verify the recipient details shared by our official WhatsApp account before paying. AMINU Nepal will never ask you to share passwords, card details, OTPs, or account credentials. If anyone claiming to represent AMINU Nepal asks for this information, do not share it and contact us immediately.

Pricing Policy

All prices listed on this website are in Nepalese Rupees (NPR) unless otherwise stated.

Prices are subject to change from time to time without prior notice. Your order will always be billed at the price displayed at the time of order placement. AMINU Nepal is not responsible for any price differences arising from orders placed at different times.

We reserve the right to correct any pricing errors on this website. In the event of a pricing error on your order, we will contact you before processing or dispatching.

Payment Security

No payment information is collected or processed through this website at checkout. QR payment details, when selected, are provided separately through the official WhatsApp conversation for your order.

You should only pay the amount confirmed in your order summary and communicated to you prior to delivery. AMINU Nepal will not request any payment beyond the confirmed order amount.

Please do not share any sensitive personal, financial, or account information with anyone claiming to be from AMINU Nepal. All official communication will come through our verified customer support number.

Shipping Policy

AMINU Nepal currently ships orders across Nepal. Delivery availability may vary by location, and we will do our best to fulfil your order to your specified address.

Delivery timelines are estimates and may vary depending on your city or district, courier partner availability, road and weather conditions, local disruptions, public holidays, or other factors outside of AMINU Nepal's control. We appreciate your patience and understanding in such situations.

For any delivery-related queries, you may contact our customer support team via WhatsApp or phone at +977 9802351799.

Shipping Processing Time

Orders are typically processed and dispatched within 1–2 business days of order confirmation.

Processing may be delayed during public holidays, national festivals, high-volume periods, or due to courier partner constraints. Orders placed on weekends or public holidays will be processed on the next available business day.

AMINU Nepal will make reasonable efforts to notify you of any significant delays to your order.

Shipping Charges

Every order qualifies for free shipping across Nepal.

Shipping details will be confirmed with you on WhatsApp before dispatch.

Shipment Confirmation & Order Tracking

Once your order is dispatched, you may receive a confirmation via phone call, SMS, or WhatsApp, depending on what is available with our courier partner at the time.

If a tracking link or tracking number is available for your shipment, it will be shared with you after dispatch. Please note that real-time tracking may not always be available depending on the courier service used for your area.

If you have not received any update on your order within the expected delivery window, please contact us at +977 9802351799.

Return Policy

Due to the nature of skincare and personal care products, AMINU Nepal does not accept returns or exchanges on delivered orders.

All products are quality-checked before dispatch. We strongly encourage you to review your order carefully before confirming your purchase, and to check product details, ingredients, and suitability for your skin before ordering.

If you are unsure which product is right for you, our customer support team is happy to help before you place an order. Please contact us at +977 9802351799.

Patch Test & Sensitivities

All AMINU products are formulated with care using quality-checked ingredients. However, individual skin reactions may vary.

Before using any new skincare product, we strongly recommend performing a patch test — apply a small amount to a discreet area of skin (such as behind the ear or on the inner wrist) and wait 24 hours before full application.

Please review the full ingredient list before use, especially if you have known allergies or sensitivities. Use products only as directed on the packaging and on intact, unbroken skin. If irritation, redness, itching, or discomfort occurs, discontinue use immediately and rinse thoroughly with water. Consult a dermatologist if symptoms persist.

AMINU Nepal is not liable for adverse reactions, irritation, breakouts, or sensitivities resulting from individual skin differences, failure to perform a patch test, or use of the product contrary to the instructions provided.

Natural Ingredient Variations

AMINU products are formulated with natural and active ingredients. As a result, subtle variations in colour, texture, scent, or appearance may occur from batch to batch. These changes are natural and do not indicate that the product is defective or has expired.

Product results may also vary depending on your skin type, existing skincare routine, frequency of use, climate, and individual lifestyle factors. We do not guarantee identical results for all users.

Damaged Products During Shipping

If you receive a product that has been damaged during transit, please contact AMINU Nepal within 48 hours of delivery at +977 9802351799 via WhatsApp or phone call.

To help us resolve your concern quickly, please have the following ready when you contact us:

— Your order number — Clear photographs or videos of the damaged product — Photographs of the outer packaging, if available

Our team will review your case and guide you through the appropriate next steps. Claims raised after 48 hours of delivery may not be considered.

QR Payment & Cash on Delivery Terms

For COD orders, payment must be made in full to the delivery partner at delivery. For QR orders, pay only after our team confirms the order, amount, and recipient details through the official WhatsApp conversation.

Please ensure that you or a responsible person is available at the delivery address to receive and pay for the order. If no one is available to receive the order, the delivery partner may attempt redelivery or return the package.

Repeated refusal of delivery or failure to collect your order may affect your eligibility for Cash on Delivery on future orders.

Once your order has been dispatched, cancellation may no longer be possible. If you need to cancel before dispatch, please contact us as soon as possible.

Do not send QR payment to an unverified account or in response to an unsolicited message. Contact our official support number if any payment instruction appears suspicious.

Customer Support

For any questions about your order, delivery, product suitability, damaged items, or any other concern, please reach out to our customer support team:

Customer Care — AMINU Nepal WhatsApp / Phone: +977 9802351799 Available during business hours

We aim to respond to all queries as quickly as possible. For the fastest response, we recommend reaching out via WhatsApp.